Privacy policy

1. Who we are

Autumn Rose is a wellness business offering pregnancy massage, postnatal care, and related therapies in Hampshire, UK, including Romsey, Havant, and Lyndhurst. We operate from two home-based studios (Romsey and Havant), and rent space weekly in Lyndhurst. We also offer remote services across Hampshire and occasional retreats in varying locations.

Our services are available by appointment only and are managed through a third-party booking system. This privacy policy explains how we handle your personal information when you contact us, book a service, or visit our website.

2. What information we collect

We collect the following types of personal information:

• Contact Form: Name, email address, and message
• Booking System (Acuity Scheduling): Information specific to the service you are booking, which may include sensitive health information (e.g. stage of pregnancy, allergies, medical conditions).
• Website Analytics: Data such as IP address, device/browser type, and page interactions via Google Analytics cookies.

3. How we collect information

We collect information in the following ways:

• Directly from you via our website’s contact form.
• Through Acuity Scheduling when you book an appointment.
• Automatically through cookies and tracking technologies via Google Analytics.

4. How we use your information

We use your information to:

• Respond to enquiries
• Manage bookings and appointments
• Send reminders and important service communications
• Improve our website and services using analytics
• Send occasional marketing communications (with your consent)

5. Sharing of information

We only share your information with third parties when necessary to provide our services, including:

• Acuity Scheduling (for bookings and service information)
• Stripe (for payment processing via Acuity)
• Google Analytics (for website usage data)
• Vercel (website hosting platform)
• Instagram / Meta (if we run promotional campaigns)

We never sell your data.

6. Cookies

We use Google Analytics, which sets cookies to help us understand how visitors interact with our site. These cookies do not collect personal identifying information and are used solely for performance and improvement purposes.

You can manage or disable cookies through your browser settings.

7. Data rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent for marketing communications

To exercise these rights, please contact us via the contact form.

8. Updates to this policy

We may update this policy from time to time. Any changes will be posted on this page without direct notification.

9. Contact

For privacy-related questions or requests, please use our contact form.